“The AWS technical account manager (TAM) helped us to deal with various unexpected failures and challenges encountered in the process of end-user support services. eCloudrover is also an AWS partner providing cloud hosting and 24/7 online enterprise support services for dozens of customers in various industries such as internet, media, gaming and e-Commerce. Since eCloudrover is a cloud-native consulting service company, it specializes in providing consulting and technical support for Amazon Web Services (AWS) services. Zhijiang Chang, Head of Engineering, ViSenze ViSenze enjoys using AWS and chose AWS over other cloud platforms because of its high quality of business support, especially at the enterprise level." The AWS Enterprise Support team helps provide the information that both ViSenze and ViSenze’s customers need. ![]() ViSenze has customers whose infrastructure is also on AWS so the end-to-end performance of the systems need to be debugged. The AWS Enterprise Support team answered many detailed technical questions to help ViSenze provide the final solution in line with the customer’s requirements. "ViSenze has a high SLA commitment to customers and specific data security requirements. The AWS TAM continues active engagement with ViSenze technical experts to discuss the latest AWS technology. The ViSenze technical team and AWS Enterprise Support technical account manager (TAM) have been actively engaged from the beginning to deep dive into various domains such as cost optimization, security, and data pipelines. ViSenze provides visual-based search, recommendation, and recognition services, fully utilising Amazon Web Services (AWS) solutions to provide the services to its customers. Huxiao Li, General Manager, Data Platform Department, Transsion The TAM‘s expertise and quality of support are the core competencies that differentiate from other cloud service providers." All these techniques, projects, and professional advice from AWS Enterprise Support have demonstrated the essence of customer obsession well. Empowered by the TAM’s comprehensive study to our big data use case and spending patterns, we succeeded in saving more than 40 percent on costs on Amazon Simple Storage Service (Amazon S3) storage by leveraging Amazon S3 Intelligent-Tiering, and achieving 15 percent better cost effectiveness for Amazon EC2 across the organization. They also have a remarkable sense of customer business criticality and helped us achieve cost optimization milestones. The technical account manager (TAM) is a bond between us and AWS advanced resources, and the TAM always helped us get through mission critical projects and involved the right expertise whenever required. We appreciate the proactive engagement with AWS Enterprise Support on operational excellence and cost optimization along with our growth in the African and Indian markets. "Amazon Web Services (AWS) Enterprise Support is more than SLA and navigating technical challenges. ![]() While maintaining its leading position in the African smartphone market, Transsion has also expanded into other global emerging markets. ![]() In 2021, Transsion sold 197 million mobile phones globally. Transsion's brand portfolio comprises leading mobile phone brands in emerging markets, including TECNO, itel, and Infinix, as well as Carlcare for after-sales services, oraimo for smart accessories, and Syinix for home appliances. Mobile phones are its core product, but it also offers mobile internet services based on a self-developed operating system. (Transsion) is best known for its high-quality, multi-brand smart devices for consumers in global emerging markets.
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